How to Cancel Semrush
$139.95–$499.95/mo · $1,679.40–$5,999.40/yr annually
A self-serve cancel flow exists but routes through a multi-step retention funnel, and some users report the online flow does not fully cancel without also confirming through live chat with support.
Step-by-step guide
- 1
Log in and click your account icon → "Subscription info"
- 2
Click "Cancel subscription"
- 3
Work through the cancellation survey and any discount/pause offers presented before the cancel confirms
- 4
If the online flow stalls or does not show a final confirmation, open live chat and explicitly request cancellation and written confirmation
- 5
Save the confirmation email or chat transcript as proof
Watch out for
- ⚠️Annual plans are billed upfront — cancelling stops future renewals but typically does not refund the current term
- ⚠️Some users report being billed after believing they cancelled through the self-serve flow alone — always get written confirmation
- ⚠️Downgrading to a lower tier is a separate action from cancelling; make sure you complete full cancellation if that is the goal
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